Tickets

Presale at LiveNation.es and Misterentradas.com from December 16th 2015 to 19th
General Onsales in LiveNation.es, Ticketmaster, El Corte Inglés from December 19th at 10h

CHILDREN UNDER 16 MUST BE ACCOMPANIED BY PARENT OR LEGAL GUARDIAN

Premium Ticket includes:
– Direct and exclusive access to the site
– Exclusive area in front of the stage
– Exclusive Bars (food and drink) in the premium area
– Photocall with free download of photos
– 3 drinks included in your Premium Bracelet
– Exclusive lockers to recharge bracelets in the premium area
– Toilets exclusive premium
– Accreditation and exclusive commemorative gift

Cashless payment method in BBF

Top up in Advance during ticket purchase (pre-event)

  1. Purchase your ticket online and top up in advance at the same time
  2. Arrive on site with your ticket in hand or in your phone
  3. At the check-in your ticket will be exchanged for your wristband with your top-up loaded
  4. Go enjoy the festival. Head to the nearest bar and start spending without waiting in top-up queues!
  5. At the end of the festival remember not to throw away your wristband because you’ll need it to claim your free online refund on the festival website

Top up in Advance after ticket purchase (pre-event)

  1. Purchase your ticket online
  2. You can go to the festival website at any time before the event and choose to add a top up to your wristband
  3. Arrive on site with your ticket in hand or in your phone
  4. At check-in your ticket will be exchanged for your wristband with your top-up loaded
  5. Go enjoy the festival. Head to the nearest bar and start spending without waiting in top-up queues!
  6. At the end of the festival remember not to throw away your wristband because you’ll need it to claim your free online refund on the festival website

Top up on site

  1. Purchase your ticket online
  2. Arrive on site with your ticket in hand
  3. At check-in your ticket will be exchanged for your wristband
  4. Head to the nearest top-up station to load your wristband with credit paying either by cash or card
  5. Now you’re ready to enjoy the festival! Head to the nearest bar and start spending
  6. At the end of the festival remember not to throw away your wristband because you’ll need it to claim your free online refund on the festival website

Glownet_CustomerCommunication_EN

 

Frequently Asked Questions

 

WHAT IS AN RFID WRISTBAND?

The RFID wristband is a wristband with an RFID chip in it that acts as your electronic wallet and can grants you access to certain gates and also acts as your electronic wallet, allowing you to make purchases without the hassle of cash or card transactions.

HOW DO I GET MY WRISTBAND?

As you enter the festival you will exchange your ticket for your own RFID wristband.

HOW DOES IT WORK?

Your RFID wristband is used to access the festival and to pay for food, drinks and merchandise within the gates. After ordering, you simply tap your wristband against one of the readers located at each bar and vendor. Once the transaction is confirmed, the amount is automatically deducted from your wristband’s balance.

CAN I PAY WITH CASH OR CARD INSTEAD OF WITH MY WRISTBAND?

No. Barcelona Beach Festival is a fully cashless festival, which means that the only way of paying for goods is with your wristband.

HOW DO I PUT CREDIT ON MY WRISTBAND?

You can do this in two ways:

  1. Top-up your wristband in advance while you’re buying your ticket or any time after the ticket purchase leading up to the event. This is a great way to avoid any queues at the top-up stations
  2. Wait until you’re inside the festival gates and load your wristband with credit at any one of the top-up stations

WHAT HAPPENS IF I RUN OUT OF CREDIT?

No problem. Visit any one of the Top-up stations to reload your card…as many times as you’d like

HOW DO I KEEP TRACK OF MY BALANCE?

You will be able to check the balance of your wristband whenever you want, at any bar, vendor, Top-up station, or Customer Service point. Simply ask for a balance check, tap your wristband against one of the readers and instantly know your balance

SO, WHAT IF I HAVE LEFTOVER CREDIT WHEN THE FESTIVAL ENDS?

Don’t worry! You can get a free online refund. You’ll just need the numbers on the back of your wristband, so don’t throw it away after the festival ends! Please visit https://gspot.glownet.com/bbf between July 18th and August 3rd to request your refund. You will get your refund before August 8th.

CAN I SHARE MY WRISTBAND WITH A FRIEND?

No, because each RFID tag on each wristband is associated with one individual customer. Wristbands that have been removed, cut, or visibly tampered with will not be accepted as valid.

CAN I INVITE MY FRIENDS BY PAYING FOR THEIR GOODS?

Of course! Your friends will be more than happy for you to buy them a drink with your wristband.

WHAT’S SO GREAT ABOUT THESE WRISTBANDS?

RFID wristbands present many great benefits to YOU. You’ll save loads of time as RFID significantly reduces queues at vendors and bars. Also, you won’t have to worry about counting and keeping track of cash or waiting for your card transaction to be accepted. It’s also super easy to use!

CAN LOST OR STOLEN WRISTBANDS BE TRACKED?

If your wristband is stolen off your wrist (very unlikely) or gets lost (also very unlikely) you can get a replacement. However, please keep in mind that your wristband is similar to cash, if you lose it, you can’t get it back. This means we can issue a new wristband, but your credit will be lost. None of your personal data is stored on the wristband, so don’t worry about that.

I’M STILL A BIT CONFUSED, HOW CAN I GET HELP?

No problem! Come to the festival and our trained customer service personnel will assist you during the entire festival. You’ll see, it’s actually quite simple